We're currently experiencing a system issue affecting the sending of some webhooks and email campaigns. Customers may also experience errors or timeouts when navigating their account. We're currently working to resolve this as soon as possible.

The system has now returned to normal and customers should no longer experience any errors or timeouts. Affected email campaigns have been sent, though some delayed. We are currently working through the queue of webhook events.

The issue is now resolved. Webhooks processing has now caught up, except some that should have fired between 16:40 and 18:15 UTC were lost.

We're currently experiencing an issue that is preventing users from accessing the "Get support" option in the application. We're working to resolve this issue as soon as possible.

The "Get support" option is now loading, and we are monitoring results before resolving the status page.

The incident has been resolved. Users should no longer experience issues accessing the "Get support" option in the application.

We're currently experiencing an issue where some transaction emails are not sending. API requests are being received, however some emails are not sending. We're working to resolve this issue as soon as possible.

Thanks for your patience as we continue to work toward resolving this issue. Requests to send transactional emails are being accepted, and emails are being queued to send, however we are currently experiencing an issue sending the emails.

Thank you for your patience as we work on this issue. The cause of the issue has been identified. New requests to send transactional emails are now being accepted, queued and sent within a normal time frame.

Requests to send transactional emails made while the we were experiencing an issue will remain unsent. Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.

Our team will continue to work on this in the coming days to implement solutions to ensure this issue does not reoccur in future.

The incident has now been resolved. Customers should no longer experience problems sending transactional emails. 

Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.

That time period in other timezones are as follows:

8pm PDT - 11.40pm PDT
3am GMT - 6.40am GMT

We will be undergoing scheduled updates to our Help Documentation pages on Saturday, 03/23/2024 at 02:00 AM UTC (see your timezone here) which will last approximately 120 minutes. 

Our Help Site will be unavailable during this update.

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