Delays in report processing and email sending

Incident

Delays in report processing and email sending

Status: closed

Start:

End:

Duration: 3 hours 30 minutes

Affected Components:

Web application Email sending Campaign emails Campaign reporting (opens, clicks, Worldview) Transactional emails Journey emails Preview emails Transactional reporting

Update

2021-06-08T12:55:00.0000000Z

Some customers may currently experience delays with reporting for email campaigns, journeys and transactional emails. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2021-06-08T13:55:00.0000000Z

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

Update

2021-06-08T14:27:00.0000000Z

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

Update

2021-06-08T15:06:00.0000000Z

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

Update

2021-06-08T15:35:00.0000000Z

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

Update

2021-06-08T16:00:00.0000000Z

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays, though campaign reporting data is expected to take some time to catch up.

Resolved

2021-06-08T16:25:00.0000000Z

Email sending has returned to normal, though email reports will remain delayed for a while as the system processes the backlog of tracking data.