Customers may experience issues triggering automated journeys at this time. Our engineering team are aware and currently investigating. Thank you for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent..

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience delays in triggering journeys, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience delayed automated journey triggers.

Due to scheduled maintenance, Campaign Monitor Support will be fully unavailable from Friday, 13 Feb 2026 at 11:00 PM UTC until Tuesday, 17 Feb 2026 at 02:00 PM UTC (see your timezone here)

During this period:

• The support team will not be available
• The help center may experience periods of downtime
• Our in-app chatbot will still be available; however, it will not be able to escalate cases to the support team
• Sending emails to support will not be answered immediately, and there is a small risk that some may not reach the team
• Premier Plan customers will not be able to access phone support

If you do need help, it’s advised to wait until after Tuesday 17th to contact the support team.

Please share this information with any other users on your account who may not see this message.

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We have completed the scheduled maintenance of our help center and support environment.

To be notified of future status and maintenance updates, please subscribe.

We will be undergoing scheduled maintenance on Sunday, 1st February 2026 at 04:00 AM UTC ( see your timezone here ). The maintenance is expected to last approximately 2 hours.

Emails scheduled to send during the maintenance may be delayed and customers may experience interruptions when logged into their account during maintenance.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe. 

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.