We are currently seeing delays when importing subscribers via the API or within the application. Our engineering team are working on a resolution.

Our engineering team have identified the cause and are now processing the backlog of imports, we currently expect this to be complete in approximately 30 minutes.

This issue has now been resolved and there are no longer any delays importing subscribers.

This issue has now been resolved and there are no longer any delays importing subscribers.

Customers may experience issues importing subscribers to a list. Imports are processing, but they are taking much longer than normal.

Our engineering team have been able to resolve the issue and imports are now processing normally.

Customers may experience issues triggering automated journeys at this time. Our engineering team are aware and currently investigating. Thank you for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent..

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience delays in triggering journeys, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience delayed automated journey triggers.

Due to scheduled maintenance, Campaign Monitor Support will be fully unavailable from Friday, 13 Feb 2026 at 11:00 PM UTC until Tuesday, 17 Feb 2026 at 02:00 PM UTC (see your timezone here)

During this period:

• The support team will not be available
• The help center may experience periods of downtime
• Our in-app chatbot will still be available; however, it will not be able to escalate cases to the support team
• Sending emails to support will not be answered immediately, and there is a small risk that some may not reach the team
• Premier Plan customers will not be able to access phone support

If you do need help, it’s advised to wait until after Tuesday 17th to contact the support team.

Please share this information with any other users on your account who may not see this message.

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We have completed the scheduled maintenance of our help center and support environment.

To be notified of future status and maintenance updates, please subscribe.