Customers may experience delays, errors, or other issues when logged into their account. Some email sending and open/click tracking may be delayed. We're currently working to resolve as soon as we can. Thanks for your patience.

This issue is now resolved. Customers should no longer experience any problems when logged into their account. Any emails that were delayed should now be sent. Some campaign images have failed to load. If you notice missing images or any other issues, please reach out to our Support team and we can investigate further.

Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

Some customers may currently experience slow loading for some pages within their account, and occasional, intermittent errors. Open and click tracking is also delayed and may therefore display as lower than expected in reporting. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience slow loading within their account. Open and click tracking is also delayed and so campaign reports may display lower figures than expected. We'll continue to provide updates as we work to resolve this.

The incident has now been resolved. Customers should no longer experience delays or slowness within their account. Open and click tracking reporting will continue to populate in reports and no tracking information has been lost.

Some agency accounts may not be able to load their clients page. We are currently investigating and will keep you updated.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Agency customers should no longer experience issues loading their clients page, though we are monitoring results.

The incident has now been resolved. Agency customers should no longer experience issues loading their clients page.

Some customers may be seeing issues accessing the application and attempting to send campaigns, our engineering team are currently working on resolving this. We will continue to provide updates as soon as we have more information.

Customers are now able to login to their accounts and campaigns are sending. Our engineering team is continuing to work on this to ensure there are no continuation of issues. We'll continue to update the status page with information.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the application or sending campaigns though we are monitoring results.

The incident has now been resolved. Customers should no longer experience problems accessing the application or sending campaigns.

Some customers may currently experience Open tracking issues. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience Open reporting issues.

Open information is currently being processed and catching up. 

Thank you for your patience while we complete the processing.

The incident has now been resolved. Customers should no longer experience Opens reporting issues.

Thank you for your patience while this processing was completed.

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.

We’ve received reports from users having trouble logging into the application, as well as reports of broken links in sent campaigns. Our team is investigating and will continue to post updates as they occur.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues with logging in or with broken links, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues with logging in or with broken links.

Some customers may experience delays with open and click tracking. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays with open and click tracking.

Our engineering team have been able to resolve the root cause of the issue. No open or click tracking data is lost. We are currently processing a backlog of open and click tracking data which is expected to take some time. We'll provide an update once that is complete.

The incident has now been resolved. Customers should no longer experience delays with open and click tracking. All opens and clicks occurring during that period have been updated and are appearing in campaign reports.

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.