Application access and email sending issues for some accounts

Incident

Application access and email sending issues for some accounts

Status: closed

Start:

End:

Duration: 1 hour 30 minutes

Affected Components:

Web application Email sending Campaign creation & previews Campaign emails Campaign reporting (opens, clicks, Worldview) Transactional emails Email builder Journey emails Preview emails Journey builder RSS feed reader Transactional reporting Templates Log in & access

Update

2022-02-08T00:59:00.0000000Z

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2022-02-08T01:20:00.0000000Z

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

Resolved

2022-02-08T02:29:00.0000000Z

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.