Open and click tracking delayed
Open and click tracking delayed
2021-12-02T03:01:45.4030000Z
2021-12-02T03:01:45.4030000Z
Some customers may experience delays with open and click tracking. We are working to resolve this as soon as we can. Thanks for your patience.
2021-12-02T03:28:00.0000000Z
2021-12-02T03:28:00.0000000Z
We are continuing to work on a fix and will provide further updates. Customers may currently experience delays with open and click tracking.
2021-12-02T04:31:00.0000000Z
2021-12-02T04:31:00.0000000Z
Our engineering team have been able to resolve the root cause of the issue. No open or click tracking data is lost. We are currently processing a backlog of open and click tracking data which is expected to take some time. We'll provide an update once that is complete.
2021-12-02T04:58:00.0000000Z
2021-12-02T04:58:00.0000000Z
The incident has now been resolved. Customers should no longer experience delays with open and click tracking. All opens and clicks occurring during that period have been updated and are appearing in campaign reports.