Email builder

Web application Email sending Campaign emails Transactional emails Email builder Journey emails Preview emails Log in & access
 

We will be undergoing scheduled maintenance on Sunday, 19 May 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.

All emails scheduled to send during the maintenance will be delayed. Custom domain certificate renewals and permanent erasure requests will also be delayed. Customers may experience interruptions when logged into their account.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window have now been sent. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Web application Email builder
 

We’ve received reports that some customers are seeing security errors when using the Email Builder. We are currently investigating and will keep you updated.

 

We are continuing to investigate reports of security errors appearing in the Email Builder and will continue to post updates as they occur.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience security errors when using the Email Builder.

 

The incident has now been resolved. Customers should no longer experience security errors when using the Email Builder.

Web application Campaign creation & previews Email builder
 

Some customers may currently experience issues when creating and editing campaigns using the email builder. We are working to resolve this as soon as we can. Thanks for your patience.

 

The incident has now been resolved. Customers should no longer experience any issues when creating and editing campaigns using the email builder.

Web application Email builder Insights
 

Some customers may be currently experiencing issues when attempting to open or edit emails in the drag-and-drop Email Builder. We are currently investigating, working to resolve this as soon as we can. Thanks for your patience.

 

We're working to resolve the issues some customers are seeing in the drag-and-drop Email Builder. Thanks for your patience. Insights may also have trouble loading in some accounts. We're hoping to have everything fixed as soon as possible.

 

A fix has been implemented and the Email Builder should be loading without issue again when opening and editing emails. We're still seeing issues with Insights though, which we are currently working to address.

 

A fix has been implemented for both the Email Builder and Insights reporting and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the Email Builder or Insights reports though we are monitoring results.

 

An interim fix has been implemented to ensure customers are not impacted and access to the Email Builder and Insights has been restored. Our engineering team will continue to work on the root cause and we'll provide a further update when a full resolution has been implemented.

 

We have implemented a permanent fix and this issue is now resolved. Customers should no longer experience any issues with access to the Email Builder or Insights. 

Web application Campaign creation & previews Campaign reporting (opens, clicks, Worldview) Email builder Design & spam testing Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 

Some agency accounts may not be able to load their clients page. We are currently investigating and will keep you updated.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Agency customers should no longer experience issues loading their clients page, though we are monitoring results.

 

The incident has now been resolved. Agency customers should no longer experience issues loading their clients page.

Web application Campaign creation & previews Campaign reporting (opens, clicks, Worldview) Email builder Design & spam testing Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 

Some customers may be seeing issues accessing the application and attempting to send campaigns, our engineering team are currently working on resolving this. We will continue to provide updates as soon as we have more information.

 

Customers are now able to login to their accounts and campaigns are sending. Our engineering team is continuing to work on this to ensure there are no continuation of issues. We'll continue to update the status page with information.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the application or sending campaigns though we are monitoring results.

 

The incident has now been resolved. Customers should no longer experience problems accessing the application or sending campaigns.

Web application Campaign creation & previews Email builder
 

We’ve received reports that some customers are having trouble creating and editing campaigns. We are currently investigating and will keep you updated.

 

The incident has now been resolved. Customers should no longer experience any issues when creating and editing campaigns.

Web application Email builder Journey builder Insights CSS & JavaScript
 

Some customers may experience issues loading pages on the application:

  • Email editor
  • Insights
  • Journeys
  • Pricing and packaging page
  • The Integration Store
 

A fix has been implemented and the incident is now resolved. Customers should now be able to access the Email Builder, Insights, Journeys, the Pricing and Packaging page, and the Integration Store.

Web application Email sending Campaign creation & previews Campaign emails Campaign reporting (opens, clicks, Worldview) Transactional emails Email builder Journey emails Preview emails Journey builder RSS feed reader Transactional reporting Templates Log in & access
 

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

 

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

 

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.

Web application Email sending API Help Center Marketing website Campaign creation & previews Campaign emails API endpoints Campaign reporting (opens, clicks, Worldview) Transactional emails Transactional SMTP Email builder Journey emails Webhooks Design & spam testing Preview emails Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

 

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.