Issues accessing CM account
Incident
2026-01-19T00:58:00.0000000Z
Issues accessing CM account
Status: closed
Start:
2026-01-19T00:38:00.0000000Z
End:
2026-01-19T00:58:00.0000000Z
Duration: 20 minutes
Affected Components:
Web application
Email sending
API
Campaign creation & previews
Campaign emails
API endpoints
Campaign reporting (opens, clicks, Worldview)
Transactional emails
Transactional SMTP
Email builder
Journey emails
Webhooks
Design & spam testing
Preview emails
Journey builder
RSS feed reader
Transactional reporting
Lists & subscribers
Segment processing
Signup forms
Insights
Templates
Log in & access
Payment processing
Email image hosting
CSS & JavaScript
Update
2026-01-19T00:38:00.0000000Z
2026-01-19T00:38:00.0000000Z
We are aware that some customers are experiencing access issues with CM. We are currently investigating and will keep you updated.
Resolved
2026-01-19T00:58:00.0000000Z
2026-01-19T00:58:00.0000000Z
The incident has now been resolved. Customers should no longer experience the access issue.
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