We’ve received reports that some customers are having trouble accessing accounts. We are currently investigating and will keep you updated.

The issue has now been resolved. Customers should no longer experience problems accessing accounts.

Some customers may currently experience issues importing subscribers to their account. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. We're experiencing an issue that is affecting importing and updating subscribers from within accounts, as well as the API. Thank you for your patience while we work to address this.

Our team continues to urgently work on finding a solution. We apologize for the inconvenience. Importing and updating subscribers from within accounts, as well as the API, is currently affected. We will continue to keep you updated. Thank you for your patience.

The team are working on implementing a solution. While this work is ongoing, importing and updating subscribers from within accounts and the API is still currently affected. We will continue to keep you updated. We apologize for the inconvenience and thank you for your patience.

Thanks for your continued patience while we work through this issue. We are pleased to say that all subscriber imports and edits within the application are working as expected now. However, there are still issues importing subscribers via the API, which the team is working hard to resolve.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues importing subscribers though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues importing subscribers.

We will be undergoing scheduled maintenance on Sunday, 22 Oct 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is progressing well but taking slightly longer than expected. We aim to have everything up and running shortly.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.

Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

Shopify customer data is not syncing for some customers using our original Campaign Monitor for Shopify integration. If a Shopify customer makes a purchase in your store, this information may not be syncing to your Campaign Monitor subscriber list in some cases.

A fix has been implemented and all data should be correctly syncing via the original Campaign Monitor for Shopify integration again. If you feel your subscriber list is not up to date, please contact our Support team for assistance.

Some agency accounts may not be able to load their clients page. We are currently investigating and will keep you updated.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Agency customers should no longer experience issues loading their clients page, though we are monitoring results.

The incident has now been resolved. Agency customers should no longer experience issues loading their clients page.

Some customers may experience error messages when attempting to load or upload a template and when attempting to import data from files. 

A fix has been implemented and the incident is now resolved. Customers should no longer experience error messages when attempting to load or upload a template and when attempting to import data from files. 

Some customers may be seeing issues accessing the application and attempting to send campaigns, our engineering team are currently working on resolving this. We will continue to provide updates as soon as we have more information.

Customers are now able to login to their accounts and campaigns are sending. Our engineering team is continuing to work on this to ensure there are no continuation of issues. We'll continue to update the status page with information.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the application or sending campaigns though we are monitoring results.

The incident has now been resolved. Customers should no longer experience problems accessing the application or sending campaigns.

We're currently investigating reports that some customers are experiencing intermittent issues when importing subscribers into lists. As soon as we have any detailed information, we'll let you know.

We're still looking into the problem, it's not affecting all customers and those that are affected, the issue has been intermittent.

We'll update this post when we get more detailed information.

The engineers have isolated a potential issue and have pushed a fix and are currently monitoring the application. If you've experienced an issue uploading your subscribers, we would request you try again as the issue may have been fixed.

The incident has now been confirmed as resolved. Customers should no longer experience issues uploading subscribers.

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.