Delays importing subscribers

Incident

Delays importing subscribers

Status: closed

Start:

End:

Duration: 1 hour 24 minutes

Affected Components:

Web application Lists & subscribers

Update

2025-05-15T09:58:00.0000000Z

Some customers may currently experience delays when importing subscribers. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2025-05-15T10:27:00.0000000Z

Our engineering team have been able to ensure that subscribers can be imported successfully. We are currently investigating the root cause to avoid any further issues.

Resolved

2025-05-15T11:22:00.0000000Z

Our engineering team have resolved the problem here and there are no further issues importing subscribers.