We’ve received reports that some customers are having trouble accessing accounts. We are currently investigating and will keep you updated.

The issue has now been resolved. Customers should no longer experience problems accessing accounts.

We will be performing scheduled maintenance on Sunday, 20 October 2024, at 04:00 AM UTC (check your local time here). The maintenance is expected to last approximately 2 hours.

Emails scheduled to send during the maintenance may be delayed. Customers may experience interruptions when logged into their account during maintenance, and Insights will be unavailable.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future maintenance and status updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

We will be undergoing scheduled maintenance on Sunday, 11 August 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours.

Emails scheduled to send during the maintenance may be delayed, and some API requests may timeout. Customers may experience interruptions when logged into their account during maintenance and Insights may become unavailable.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

We will be undergoing scheduled maintenance on Sunday, 22 Oct 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is progressing well but taking slightly longer than expected. We aim to have everything up and running shortly.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.

Some customers may be currently experiencing issues when attempting to open or edit emails in the drag-and-drop Email Builder. We are currently investigating, working to resolve this as soon as we can. Thanks for your patience.

We're working to resolve the issues some customers are seeing in the drag-and-drop Email Builder. Thanks for your patience. Insights may also have trouble loading in some accounts. We're hoping to have everything fixed as soon as possible.

A fix has been implemented and the Email Builder should be loading without issue again when opening and editing emails. We're still seeing issues with Insights though, which we are currently working to address.

A fix has been implemented for both the Email Builder and Insights reporting and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the Email Builder or Insights reports though we are monitoring results.

An interim fix has been implemented to ensure customers are not impacted and access to the Email Builder and Insights has been restored. Our engineering team will continue to work on the root cause and we'll provide a further update when a full resolution has been implemented.

We have implemented a permanent fix and this issue is now resolved. Customers should no longer experience any issues with access to the Email Builder or Insights. 

Some customers may be experiencing a discrepancy between open rates shown on campaign reports and the equivalent campaign report on the Insights page. Campaign snapshots open rates are accurate, however open rates in Insights are showing 0%. We are working to resolve this as soon as we can. Thanks for your patience.

Thanks for your patience while we continue to work on a fix. Some customers may continue to see 0% open rates in Insights for campaigns sent since April 7th 2023. The issue is limited to Insights only. Correct and up-to-date open rates can be viewed in sent campaign reports.

We have implemented a fix and Insights data is currently being processed. Open rates are now beginning to show true percentages. We'll resolve this entry once it is all caught up.

The incident has now been resolved. Insights data is now up to date and open rates are showing accurate results.

We will be undergoing scheduled maintenance on Sunday, 22 Jan 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 4 hours.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted over the entire maintenance window, however Insights will be unavailable.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted during the entire maintenance window, however Insights will be unavailable.

To be notified of future status and maintenance updates, please subscribe.

The majority of our maintenance is now complete, however Insights will still be unavailable for a while longer.

We will continue to provide updates as necessary.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Some agency accounts may not be able to load their clients page. We are currently investigating and will keep you updated.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Agency customers should no longer experience issues loading their clients page, though we are monitoring results.

The incident has now been resolved. Agency customers should no longer experience issues loading their clients page.

Some customers may be seeing issues accessing the application and attempting to send campaigns, our engineering team are currently working on resolving this. We will continue to provide updates as soon as we have more information.

Customers are now able to login to their accounts and campaigns are sending. Our engineering team is continuing to work on this to ensure there are no continuation of issues. We'll continue to update the status page with information.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the application or sending campaigns though we are monitoring results.

The incident has now been resolved. Customers should no longer experience problems accessing the application or sending campaigns.

Some customers may experience issues loading pages on the application:

• Email editor
• Insights
• Journeys
• Pricing and packaging page
• The Integration Store

A fix has been implemented and the incident is now resolved. Customers should now be able to access the Email Builder, Insights, Journeys, the Pricing and Packaging page, and the Integration Store.