API
We’ve received reports that some customers are having trouble accessing accounts. We are currently investigating and will keep you updated.
The issue has now been resolved. Customers should no longer experience problems accessing accounts.
Customers may see a validation error when attempting to send transactional emails via SMTP.
This issue is now resolved. Requests to send SMTP transactional emails may have failed between midnight and 05:20 UTC, 29 Aug 2024
We will be undergoing scheduled maintenance on Sunday, 11 August 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours.
Emails scheduled to send during the maintenance may be delayed, and some API requests may timeout. Customers may experience interruptions when logged into their account during maintenance and Insights may become unavailable.
We encourage you to pass this information along to any additional users on your account who may not see this message.
To be notified of future status and maintenance updates, please subscribe.
The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
We're currently experiencing a system issue affecting the sending of some webhooks and email campaigns. Customers may also experience errors or timeouts when navigating their account. We're currently working to resolve this as soon as possible.
The system has now returned to normal and customers should no longer experience any errors or timeouts. Affected email campaigns have been sent, though some delayed. We are currently working through the queue of webhook events.
The issue is now resolved. Webhooks processing has now caught up, except some that should have fired between 16:40 and 18:15 UTC were lost.
Our webhooks feature is experiencing issues and may be failing for some customers. We're currently investigating.
The issue has now been resolved, however webhooks were failing between 22:13 and 22:46 UTC.
Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.
The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window.
API requests to send transactional emails are failing in some cases and transactional emails not sending as a result. We're working to resolve the issue as soon as we can.
We've addressed the issue and transactional emails are sending again. We'll continue to monitor and resolve once confirmed the issue is fully resolved. Some customers may have seen errors when attempting to access the Transactional tab, but it should be loading again without issue now.
The incident has now been resolved. Customers should no longer experience any issues sending transactional emails. This issue spanned from approximately 05:40 AM UTC to 06:30 AM UTC, where an elevated number of requests to send transactional emails via API or SMTP failed, errored, or were rejected. Requests affected during this period should be retried.
Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.
A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.
We will be undergoing scheduled maintenance on Sunday, 03 Oct 2021 at 03:00 AM UTC (see your timezone here) which will last approximately 4 hours. Our application will become unavailable during this maintenance.
Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.
To be notified of future status and maintenance updates, please subscribe.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.
To be notified of future status and maintenance updates, please subscribe.
The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.
To be notified of future status and maintenance updates, please subscribe.
We will be undergoing scheduled maintenance on Sunday, 19 Sep 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 4 hours. Our application will become unavailable during this maintenance.
Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.
To be notified of future status and maintenance updates, please subscribe.
The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.