Due to scheduled maintenance, Campaign Monitor Support will be fully unavailable from Friday, 13 Feb 2026 at 11:00 PM UTC until Tuesday, 17 Feb 2026 at 02:00 PM UTC (see your timezone here)

During this period:

• The support team will not be available
• The help center may experience periods of downtime
• Our in-app chatbot will still be available; however, it will not be able to escalate cases to the support team
• Sending emails to support will not be answered immediately, and there is a small risk that some may not reach the team
• Premier Plan customers will not be able to access phone support

If you do need help, it’s advised to wait until after Tuesday 17th to contact the support team.

Please share this information with any other users on your account who may not see this message.

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We have completed the scheduled maintenance of our help center and support environment.

To be notified of future status and maintenance updates, please subscribe.

We’ve received reports that some customers are having trouble accessing accounts. We are currently investigating and will keep you updated.

The issue has now been resolved. Customers should no longer experience problems accessing accounts.

We're currently experiencing an issue that is preventing users from accessing the "Get support" option in the application. We're working to resolve this issue as soon as possible.

The "Get support" option is now loading, and we are monitoring results before resolving the status page.

The incident has been resolved. Users should no longer experience issues accessing the "Get support" option in the application.

We will be undergoing scheduled updates to our Help Documentation pages on Saturday, 03/23/2024 at 02:00 AM UTC (see your timezone here) which will last approximately 120 minutes. 

Our Help Site will be unavailable during this update.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Our Help center for standalone (non-agency) accounts will be undergoing scheduled maintenance on Sunday, 12 Nov 2023 at 05:00 AM UTC (see your timezone here) which will last approximately 5 hours.

The Help center at help.campaignmonitor.com will be unavailable during this time. The Campaign Monitor application and the Agency Help center at help.createsend.com will not be affected.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

The system we use to provide Premier phone support is currently offline. We are working to resolve this as soon as we can. Any users needing technical support can contact us through the in-app "Get support" option in the meantime. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues contacting Premier phone support, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues contacting the Premier phone support line.

Our help center websites are currently offline. We are working to restore these sites as soon as possible. Access to your account, sending, and all other functionality remains uninterrupted. Thanks for your patience.

Our help center sites are now online and should be accessible again. Access to your account, email sending, and other functionality was not affected by this.

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.

The Campaign Monitor Help Center may be unavailable for some customers. We are working to resolve this as soon as we can. Thanks for your patience.

Customers may currently experience issues reaching the Campaign Monitor Help Center.

The Campaign Monitor Help Center is mostly operational again though there may be some intermittent issues accessing individual help articles. It is expected this should be resolved shortly.

The incident has now been resolved. Customers should no longer experience issues using the Campaign Monitor Help Center.