Log in & access

Web application Lists & subscribers Segment processing Insights Log in & access
 
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We will be undergoing scheduled maintenance on Sunday, 22 Oct 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during the maintenance. Some email sending and tracking link redirects may be delayed. Subscriber processing, segment calculations, and Insights reporting will be delayed, and be processed once the maintenance has finished. No data will be lost.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is progressing well but taking slightly longer than expected. We aim to have everything up and running shortly.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.

Web application Email sending Campaign emails Campaign reporting (opens, clicks, Worldview) Journey emails Log in & access Email image hosting
 
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Customers may experience delays, errors, or other issues when logged into their account. Some email sending and open/click tracking may be delayed. We're currently working to resolve as soon as we can. Thanks for your patience.

 

This issue is now resolved. Customers should no longer experience any problems when logged into their account. Any emails that were delayed should now be sent. Some campaign images have failed to load. If you notice missing images or any other issues, please reach out to our Support team and we can investigate further.

Web application Log in & access
 
[closed]

We will be undergoing scheduled maintenance on Sunday, 13 Aug 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send during the maintenance window.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send during the maintenance window.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Web application Email sending Campaign emails Journey emails Segment processing Log in & access
 
[closed]

We will be undergoing scheduled maintenance on Sunday, 7 May 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Web application Insights Log in & access
 
[closed]

We will be undergoing scheduled maintenance on Sunday, 22 Jan 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 4 hours.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted over the entire maintenance window, however Insights will be unavailable.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted during the entire maintenance window, however Insights will be unavailable.

To be notified of future status and maintenance updates, please subscribe.

 

The majority of our maintenance is now complete, however Insights will still be unavailable for a while longer.

We will continue to provide updates as necessary.

 

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Web application Campaign reporting (opens, clicks, Worldview) Log in & access
 
[closed]

Some customers may currently experience slow loading for some pages within their account, and occasional, intermittent errors. Open and click tracking is also delayed and may therefore display as lower than expected in reporting. We are working to resolve this as soon as we can. Thanks for your patience.

 

We are continuing to work on a fix and will provide further updates. Customers may currently experience slow loading within their account. Open and click tracking is also delayed and so campaign reports may display lower figures than expected. We'll continue to provide updates as we work to resolve this.

 

The incident has now been resolved. Customers should no longer experience delays or slowness within their account. Open and click tracking reporting will continue to populate in reports and no tracking information has been lost.

Web application Campaign creation & previews Campaign reporting (opens, clicks, Worldview) Email builder Design & spam testing Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 
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Some agency accounts may not be able to load their clients page. We are currently investigating and will keep you updated.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Agency customers should no longer experience issues loading their clients page, though we are monitoring results.

 

The incident has now been resolved. Agency customers should no longer experience issues loading their clients page.

Web application Log in & access
 
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Some agency account administrators may currently experience issues accessing their Clients page. We are working to resolve this as soon as we can. Thanks for your patience.

 

We are continuing to work on a fix and will provide further updates. Agency administrators may currently experience issues accessing their Clients page.

 

We are continuing to work on a fix and will provide further updates. Agency administrators may currently experience issues accessing their Clients page.

 

The incident has now been resolved. Agency administrators should no longer experience issues accessing their Clients page. 

Web application Log in & access
 
[closed]

We will be undergoing scheduled maintenance on Sunday, 31st July 2022 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled will continue to send during the maintenance window. We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled will continue to send during the maintenance window. 

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Web application Campaign creation & previews Campaign reporting (opens, clicks, Worldview) Email builder Design & spam testing Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 
[closed]

Some customers may be seeing issues accessing the application and attempting to send campaigns, our engineering team are currently working on resolving this. We will continue to provide updates as soon as we have more information.

 

Customers are now able to login to their accounts and campaigns are sending. Our engineering team is continuing to work on this to ensure there are no continuation of issues. We'll continue to update the status page with information.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the application or sending campaigns though we are monitoring results.

 

The incident has now been resolved. Customers should no longer experience problems accessing the application or sending campaigns.