We're currently experiencing an issue where some transaction emails are not sending. API requests are being received, however some emails are not sending. We're working to resolve this issue as soon as possible.

Thanks for your patience as we continue to work toward resolving this issue. Requests to send transactional emails are being accepted, and emails are being queued to send, however we are currently experiencing an issue sending the emails.

Thank you for your patience as we work on this issue. The cause of the issue has been identified. New requests to send transactional emails are now being accepted, queued and sent within a normal time frame.

Requests to send transactional emails made while the we were experiencing an issue will remain unsent. Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.

Our team will continue to work on this in the coming days to implement solutions to ensure this issue does not reoccur in future.

The incident has now been resolved. Customers should no longer experience problems sending transactional emails. 

Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.

That time period in other timezones are as follows:

8pm PDT - 11.40pm PDT
3am GMT - 6.40am GMT

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.

Some customers may currently experience issues issues sending email, delayed reporting statistics, and adding subscribers to lists. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience any further issues sending, and reporting is catching up. We are continuing to monitor.

The incident has now been resolved.

We will be undergoing scheduled maintenance on Sunday, 03 Oct 2021 at 03:00 AM UTC (see your timezone here) which will last approximately 4 hours. Our application will become unavailable during this maintenance.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

We will be undergoing scheduled maintenance on Sunday, 19 Sep 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 4 hours. Our application will become unavailable during this maintenance.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

We will be undergoing scheduled maintenance on Sunday, 12th Sep 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Some customers may currently experience issues with transactional email sending. We are working to resolve this as soon as we can. Thanks for your patience.

Some customers may continue to see delays in transactional email sending. We are working on a fix and will continue to provide updates.

The incident has now been resolved. Customers should no longer experience delays in sending transactional email.

We will be undergoing scheduled maintenance on Sunday, 18 July 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Some customers may currently experience delays with reporting for email campaigns, journeys and transactional emails. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays, though campaign reporting data is expected to take some time to catch up.

Email sending has returned to normal, though email reports will remain delayed for a while as the system processes the backlog of tracking data.