Transactional emails
We will be performing scheduled maintenance on Sunday, 20 October 2024, at 04:00 AM UTC (check your local time here). The maintenance is expected to last approximately 2 hours.
Emails scheduled to send during the maintenance may be delayed. Customers may experience interruptions when logged into their account during maintenance, and Insights will be unavailable.
We encourage you to share this information with any additional users of your account who may not see this message.
To be notified of future maintenance and status updates, please subscribe.
The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
We will be undergoing scheduled maintenance on Sunday, 11 August 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours.
Emails scheduled to send during the maintenance may be delayed, and some API requests may timeout. Customers may experience interruptions when logged into their account during maintenance and Insights may become unavailable.
We encourage you to pass this information along to any additional users on your account who may not see this message.
To be notified of future status and maintenance updates, please subscribe.
The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
Some customers may currently experience intermittent issues accessing their account. We are currently investigating and hope to clear this up as soon as we can.
Some campaigns and transactional emails are currently delayed. We are working to address this as well as the issue affecting account access. Thanks for your patience. We hope to have this resolved as soon as we can.
We are aware of an external issue impacting Campaign Monitor by Marigold, as well as several other global platforms. We are actively working to address the issue. We'll continue to update you as we learn more.
We are continuing to actively investigate issues impacting global network and platform providers. Media organizations and our own partners are reporting widespread systems outages facing Windows platforms and machines. We are diligently working to find an internal solution to best support our customers. We will continue to communicate as we learn more.
We are continuing to work to resolve an issue impacting Campaign Monitor . Cybersecurity firm Crowdstrike experienced a major incident resulting from a recent technical update, the company has now confirmed. Unfortunately, given the global impact, systems will be unavailable for the time being while we reboot our systems. We are diligently working to find a solution to ensure our Marigold products are functioning as expected. We'll continue to communicate as we learn more.
We have identified the cause for issues within our platform, as a result of problems connected to cybersecurity firm CrowdStrike. A solution for Marigold products has been determined and our technical teams are working quickly and efficiently to implement that solution. We will update you shortly with additional information and our progress.
We have successfully rebooted all of our systems in response to the incident connected to cybersecurity firm Crowdstrike. While our Campaign Monitor by Marigold systems are all back online and functional, there is a short-term lag in email sending resulting from the downtime. Emails sent during or after the downtime may be delayed.
We have successfully rebooted all of our systems in response to the incident connected to cybersecurity firm https://www.cnbc.com/2024/07/19/crowdstrike-suffers-major-outage-affecting-businesses-around-the-world.html. While our Campaign Monitor by Marigold systems are all back online and functional, there is a backlog in email sending that we’re working through. Emails sent during or after the downtime may be delayed.
This morning at approximately 8:30am ET, we noticed some delays in email delivery to contacts with Yahoo or Yahoo-affiliated email addresses. Yahoo is aware and actively investigating the root cause. You may experience longer than usual sending times for mail sent, and potentially lower open rates initially as a result. Once resolved, campaigns are expected to be delivered, however, we'll continue to monitor.
This issue is now fully resolved.
Out of precaution, we will continue to monitor throughout the day and provide updates only if necessary.
Some customers may currently experience delays sending Transactional emails. We are working to resolve this as soon as we can. Emails already triggered to send will not need to be re-triggered once the issue is resolved. This problem will also impact password reset emails and other verification emails sent by Campaign Monitor, which may also be delayed. Thanks for your patience.
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience delays sending transactional and receiving system emails, though we are monitoring results.
The incident has now been resolved. Customers should no longer experience delays sending transactional emails or receiving password and verification emails.
We will be undergoing scheduled maintenance on Sunday, 19 May 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.
All emails scheduled to send during the maintenance will be delayed. Custom domain certificate renewals and permanent erasure requests will also be delayed. Customers may experience interruptions when logged into their account.
We encourage you to pass this information along to any additional users on your account who may not see this message.
To be notified of future status and maintenance updates, please subscribe.
The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.
To be notified of future status and maintenance updates, please subscribe.
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window have now been sent. Users may temporarily see some residual slowness in the app.
To be notified of future status and maintenance updates, please subscribe.
We're currently experiencing an issue where some transaction emails are not sending. API requests are being received, however some emails are not sending. We're working to resolve this issue as soon as possible.
Thanks for your patience as we continue to work toward resolving this issue. Requests to send transactional emails are being accepted, and emails are being queued to send, however we are currently experiencing an issue sending the emails.
Thank you for your patience as we work on this issue. The cause of the issue has been identified. New requests to send transactional emails are now being accepted, queued and sent within a normal time frame.
Requests to send transactional emails made while the we were experiencing an issue will remain unsent. Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.
Our team will continue to work on this in the coming days to implement solutions to ensure this issue does not reoccur in future.
The incident has now been resolved. Customers should no longer experience problems sending transactional emails.
Attempts to trigger Transactional emails made between 2.00pm (AEDT) and 5.40pm (AEDT) may not have been sent and may need to be triggered to send again.
That time period in other timezones are as follows:
8pm PDT - 11.40pm PDT
3am GMT - 6.40am GMT
Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.
As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.
The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.
Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.
A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.
Some customers may currently experience issues issues sending email, delayed reporting statistics, and adding subscribers to lists. We are working to resolve this as soon as we can. Thanks for your patience.
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience any further issues sending, and reporting is catching up. We are continuing to monitor.
The incident has now been resolved.