Some customers with dedicated IPs may currently experience delays in sending. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays though we are monitoring results.

The incident has now been resolved. Customers should no longer experience sending delays.

Customers may experience delays, errors, or other issues when logged into their account. Some email sending and open/click tracking may be delayed. We're currently working to resolve as soon as we can. Thanks for your patience.

This issue is now resolved. Customers should no longer experience any problems when logged into their account. Any emails that were delayed should now be sent. Some campaign images have failed to load. If you notice missing images or any other issues, please reach out to our Support team and we can investigate further.

We’ve received reports that some customers may not be receiving preview (test) emails. We are currently investigating and will keep you updated.

We have addressed an issue sending preview (test) emails and customers should now be receiving preview (test) emails again. Other types of email sending (Campaigns, Automation, and Transactional) has not been affected. We are verifying that everything is working as expected before resolving the status page. Thanks for your patience.

The issue has now been resolved.

Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

We are currently experiencing an issue affecting journeys, and some journey emails may be delayed as a result.

Some journey emails that were due to send between the 18:00 and 21:00 UTC could not be sent. If you have any questions about this, please get in touch with our Support team and we can confirm if your journey was impacted and advise further.

We will be undergoing scheduled maintenance on Sunday, 7 May 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Some customers may currently experience a short delay when sending a campaign. The majority of campaigns are sending without any issues, in isolated cases we are seeing a delay of around 30 minutes. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience any delays sending campaigns, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience any delays sending campaigns.

Some accounts are currently experiencing journey sending delays of 3-4 hours.

The incident has now been resolved and all journey emails that were delayed have now been sent. Sending has returned to normal, but journey emails may have sent up to 4 hours late during this period.

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.

We’ve received reports that some customers are having trouble sending campaigns. We are currently investigating and will keep you updated.

The incident has now been resolved. Customers should no longer experience issues with sending campaigns.