Campaign emails

Web application Email sending Campaign emails Transactional emails Email builder Journey emails Preview emails Log in & access
 

We will be undergoing scheduled maintenance on Sunday, 19 May 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.

All emails scheduled to send during the maintenance will be delayed. Custom domain certificate renewals and permanent erasure requests will also be delayed. Customers may experience interruptions when logged into their account.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window have now been sent. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Web application Email sending API Campaign emails Webhooks Log in & access
 

We're currently experiencing a system issue affecting the sending of some webhooks and email campaigns. Customers may also experience errors or timeouts when navigating their account. We're currently working to resolve this as soon as possible.

 

The system has now returned to normal and customers should no longer experience any errors or timeouts. Affected email campaigns have been sent, though some delayed. We are currently working through the queue of webhook events.

 

The issue is now resolved. Webhooks processing has now caught up, except some that should have fired between 16:40 and 18:15 UTC were lost.

Email sending Campaign emails Journey emails
 

Some customers with dedicated IPs may currently experience delays in sending. We are working to resolve this as soon as we can. Thanks for your patience.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays though we are monitoring results.

 

The incident has now been resolved. Customers should no longer experience sending delays.

Web application Email sending Campaign emails Campaign reporting (opens, clicks, Worldview) Journey emails Log in & access Email image hosting
 

Customers may experience delays, errors, or other issues when logged into their account. Some email sending and open/click tracking may be delayed. We're currently working to resolve as soon as we can. Thanks for your patience.

 

This issue is now resolved. Customers should no longer experience any problems when logged into their account. Any emails that were delayed should now be sent. Some campaign images have failed to load. If you notice missing images or any other issues, please reach out to our Support team and we can investigate further.

Web application Email sending API Campaign emails API endpoints Campaign reporting (opens, clicks, Worldview) Journey emails Lists & subscribers Segment processing
 

Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

 

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

Web application Email sending Campaign emails Journey emails Segment processing Log in & access
 

We will be undergoing scheduled maintenance on Sunday, 7 May 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

 

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

To be notified of future status and maintenance updates, please subscribe.

 

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

 

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Email sending Campaign emails
 

Some customers may currently experience a short delay when sending a campaign. The majority of campaigns are sending without any issues, in isolated cases we are seeing a delay of around 30 minutes. We are working to resolve this as soon as we can. Thanks for your patience.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience any delays sending campaigns, though we are monitoring results.

 

The incident has now been resolved. Customers should no longer experience any delays sending campaigns.

Web application Email sending Campaign creation & previews Campaign emails Campaign reporting (opens, clicks, Worldview) Transactional emails Email builder Journey emails Preview emails Journey builder RSS feed reader Transactional reporting Templates Log in & access
 

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

 

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

 

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.

Email sending Campaign emails
 

We’ve received reports that some customers are having trouble sending campaigns. We are currently investigating and will keep you updated.

 

The incident has now been resolved. Customers should no longer experience issues with sending campaigns.

Web application Email sending API Help Center Marketing website Campaign creation & previews Campaign emails API endpoints Campaign reporting (opens, clicks, Worldview) Transactional emails Transactional SMTP Email builder Journey emails Webhooks Design & spam testing Preview emails Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

 

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.