Some customers may currently experience intermittent issues accessing their account. We are currently investigating and hope to clear this up as soon as we can.

Some campaigns and transactional emails are currently delayed. We are working to address this as well as the issue affecting account access. Thanks for your patience. We hope to have this resolved as soon as we can.

We are aware of an external issue impacting Campaign Monitor by Marigold, as well as several other global platforms. We are actively working to address the issue. We'll continue to update you as we learn more.

We are continuing to actively investigate issues impacting global network and platform providers. Media organizations and our own partners are reporting widespread systems outages facing Windows platforms and machines. We are diligently working to find an internal solution to best support our customers. We will continue to communicate as we learn more.

We are continuing to work to resolve an issue impacting Campaign Monitor . Cybersecurity firm Crowdstrike experienced a major incident resulting from a recent technical update, the company has now confirmed. Unfortunately, given the global impact, systems will be unavailable for the time being while we reboot our systems. We are diligently working to find a solution to ensure our Marigold products are functioning as expected. We'll continue to communicate as we learn more.

We have identified the cause for issues within our platform, as a result of problems connected to cybersecurity firm CrowdStrike. A solution for Marigold products has been determined and our technical teams are working quickly and efficiently to implement that solution. We will update you shortly with additional information and our progress.

We have successfully rebooted all of our systems in response to the incident connected to cybersecurity firm Crowdstrike. While our Campaign Monitor by Marigold systems are all back online and functional, there is a short-term lag in email sending resulting from the downtime. Emails sent during or after the downtime may be delayed.

We have successfully rebooted all of our systems in response to the incident connected to cybersecurity firm https://www.cnbc.com/2024/07/19/crowdstrike-suffers-major-outage-affecting-businesses-around-the-world.html. While our Campaign Monitor by Marigold systems are all back online and functional, there is a backlog in email sending that we’re working through. Emails sent during or after the downtime may be delayed.

This morning at approximately 8:30am ET, we noticed some delays in email delivery to contacts with Yahoo or Yahoo-affiliated email addresses. Yahoo is aware and actively investigating the root cause. You may experience longer than usual sending times for mail sent, and potentially lower open rates initially as a result. Once resolved, campaigns are expected to be delivered, however, we'll continue to monitor.

This issue is now fully resolved.

Out of precaution, we will continue to monitor throughout the day and provide updates only if necessary.

We will be undergoing scheduled maintenance on Sunday, 19 May 2024 at 04:00 AM UTC (see your timezone here) which will last approximately 2 hours. Our application will become unavailable during this maintenance.

All emails scheduled to send during the maintenance will be delayed. Custom domain certificate renewals and permanent erasure requests will also be delayed. Customers may experience interruptions when logged into their account.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window have now been sent. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

We're currently experiencing a system issue affecting the sending of some webhooks and email campaigns. Customers may also experience errors or timeouts when navigating their account. We're currently working to resolve this as soon as possible.

The system has now returned to normal and customers should no longer experience any errors or timeouts. Affected email campaigns have been sent, though some delayed. We are currently working through the queue of webhook events.

The issue is now resolved. Webhooks processing has now caught up, except some that should have fired between 16:40 and 18:15 UTC were lost.

Some customers with dedicated IPs may currently experience delays in sending. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays though we are monitoring results.

The incident has now been resolved. Customers should no longer experience sending delays.

Customers may experience delays, errors, or other issues when logged into their account. Some email sending and open/click tracking may be delayed. We're currently working to resolve as soon as we can. Thanks for your patience.

This issue is now resolved. Customers should no longer experience any problems when logged into their account. Any emails that were delayed should now be sent. Some campaign images have failed to load. If you notice missing images or any other issues, please reach out to our Support team and we can investigate further.

Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

We will be undergoing scheduled maintenance on Sunday, 7 May 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Some customers may currently experience a short delay when sending a campaign. The majority of campaigns are sending without any issues, in isolated cases we are seeing a delay of around 30 minutes. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience any delays sending campaigns, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience any delays sending campaigns.

Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.

As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.

The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.