Issues affecting credit card payments

Incident

Status: closed

Start:

End:

Duration: 37 minutes

Affected Components:

Web application Payment processing

Update

2021-11-03T05:44:00.0000000Z

Some customers may have trouble adding their card to make a payment. We are currently investigating and will keep you updated.

Update

2021-11-03T06:07:00.0000000Z

Successful transactions are now coming through. Please try adding your card or sending your campaign again.

Resolved

2021-11-03T06:21:00.0000000Z

This issue has now been resolved. Customers should no longer experience any problems when adding a credit card, or otherwise initiating a payment.