April 10, 2023, 10:20 PM

Some customers may be experiencing a discrepancy between open rates shown on campaign reports and the equivalent campaign report on the Insights page. Campaign snapshots open rates are accurate, however open rates in Insights are showing 0%. We are working to resolve this as soon as we can. Thanks for your patience.

April 11, 2023, 12:28 AM

Thanks for your patience while we continue to work on a fix. Some customers may continue to see 0% open rates in Insights for campaigns sent since April 7th 2023. The issue is limited to Insights only. Correct and up-to-date open rates can be viewed in sent campaign reports.

April 11, 2023, 3:24 AM

We have implemented a fix and Insights data is currently being processed. Open rates are now beginning to show true percentages. We'll resolve this entry once it is all caught up.