Issues adding payment cards

Incident

Issues adding payment cards

Status: closed
Start:
End:
Duration: 1 hour
Affected Components:
Web application Payment processing
Update

We’ve received reports that some customers are having trouble adding new payment cards to accounts. We are currently investigating and will keep you updated.

Resolved

The incident has now been resolved. Customers should no longer experience issues adding payment cards. If you are still unable to add a card, please contact your card provider and let them know the authorization hold from Campaign Monitor is legitimate.