Issue processing payments

Incident

Issue processing payments

Status: closed

Start:

End:

Duration: 5 hours 16 minutes

Affected Components:

Web application Payment processing

Update

2025-02-13T06:41:00.0000000Z

Some customers may experience issues with processing payments and adding credit cards. This is due to an issue affecting payment processor Braintree (A PayPal Service).

Update

2025-02-13T09:13:00.0000000Z

Our payment processor have indicated that problems have been resolved, we're continuing to monitor this before confirming that there are no further issues.

Resolved

2025-02-13T11:57:00.0000000Z

The service disruption affecting payment processor Braintree (A PayPal Service) has been resolved. Customers should no longer experience issues with payment processing or adding credit cards.