Issues processing payments

Incident

Issues processing payments

Status: closed

Start:

End:

Duration: 9 hours 20 minutes

Affected Components:

Web application Payment processing

Update

2025-02-14T23:12:00.0000000Z

Some customers may experience issues with processing payments and adding credit cards. This is due to an issue affecting payment processor Braintree (A PayPal Service).

Update

2025-02-15T02:56:00.0000000Z

Payments are now being processed. We're continuing to monitor this before confirming that there are no further issues.

Resolved

2025-02-15T08:32:00.0000000Z

The service disruption affecting payment processor Braintree (A PayPal Service) has been resolved. Customers should no longer experience issues with payment processing or adding credit cards.