Scheduled maintenance: Support access & Help center

Scheduled

Scheduled maintenance: Support access & Help center

Status: closed
Start:
End:
Duration: 3 days 15 hours
Affected Components:
Help Center
Update

Due to scheduled maintenance, Campaign Monitor Support will be fully unavailable from Friday, 13 Feb 2026 at 11:00 PM UTC until Tuesday, 17 Feb 2026 at 02:00 PM UTC (see your timezone here)

During this period:

  • The support team will not be available
  • The help center may experience periods of downtime
  • Our in-app chatbot will still be available; however, it will not be able to escalate cases to the support team
  • Sending emails to support will not be answered immediately, and there is a small risk that some may not reach the team
  • Premier Plan customers will not be able to access phone support

If you do need help, it’s advised to wait until after Tuesday 17th to contact the support team.

Please share this information with any other users on your account who may not see this message.

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Resolved

We have completed the scheduled maintenance of our help center and support environment.

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