Delays importing subscribers

Incident

Delays importing subscribers

Status: closed

Start:

End:

Duration: 54 minutes

Affected Components:

Web application Lists & subscribers

Update

2026-03-04T09:56:00.0000000Z

We are currently seeing delays when importing subscribers via the API or within the application. Our engineering team are working on a resolution.

Update

2026-03-04T10:11:00.0000000Z

Our engineering team have identified the cause and are now processing the backlog of imports, we currently expect this to be complete in approximately 30 minutes.

Update

2026-03-04T10:49:00.0000000Z

This issue has now been resolved and there are no longer any delays importing subscribers.

Resolved

2026-03-04T10:50:00.0000000Z

This issue has now been resolved and there are no longer any delays importing subscribers.